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Terms and Conditions

1. General conditions

These general terms and conditions have been prepared in accordance with international consumer protection laws, data privacy regulations, and electronic communication laws. The website is managed by Freya Illustration FZCO , Dubai, UAE. These general terms and conditions regulate the operation of Twotap.art , define the rights and obligations of the company and the users, and govern the business relationship between Twotap.art and its customers, members, and attendees of the Digital Art Summit . By registering for the summit, purchasing a product, or using the website, the user agrees to these terms and conditions. The website Twotap.art and all published content on this page are the property of Freya Illustration FZCO . The content may be used only for non-commercial purposes and may not be reproduced, copied, or distributed in any other way without explicit permission from the company. The company reserves the right to make any changes to the content published on the website Twotap.art .

2. Accessibility of information

The company undertakes to always provide the customer with the following information:

3. Offer of services

Due to the dynamic nature of the digital business, the offers for online events, courses, and digital products may be updated frequently. All courses and programs are conducted by selected industry experts, and the company ensures that the services provided meet high-quality standards. Members who have purchased access to a course or summit program will be able to view the content and recordings as outlined in the specific offer they purchased.

4. Payment methods

The following payment methods are available:

An invoice will be issued on a durable medium, detailing the breakdown of costs. Sales contracts are stored electronically and accessible upon request via email.

5. Prices

All product and service prices are displayed on the website and are listed in USD . Prices include VAT unless stated otherwise. Prices are valid at the time of placing an order and remain applicable under the available payment methods listed above.

6. Complaints and dispute resolution

The company adheres to applicable consumer protection laws. In case of issues, customers can submit a complaint via email at support@twotap.art . Complaints can be submitted in writing, and the company commits to responding within 8 business days with a proposed resolution. The company strives to resolve disputes amicably. In case of unresolved disputes, applicable legal channels will be pursued in the company's registered jurisdiction.

7. Privacy policy

The company is committed to protecting users' personal data. Information collected will only be used for communication, billing, and marketing purposes related to Twotap.art. See our Privacy Policy for full details. Customers may opt out of marketing emails at any time via the unsubscribe link or by emailing support@twotap.art.

8. The Twotap app and in-app purchases

Our iOS app, Twotap (listed on the App Store as Twotap Studio), is another way to use your account, and these terms apply to it just as they apply to the website. The app itself is licensed to you under Apple's Standard End User License Agreement, which applies alongside these terms.

Membership bought in the app

Academy membership bought in the app is an auto-renewable subscription, offered monthly or yearly. Payment is charged to your Apple Account when you confirm the purchase. The subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period, and your Apple Account is charged for the renewal within the 24 hours before the period ends. You can manage or cancel the subscription in your Apple Account settings at any time after purchase. Cancelling stops the next renewal, and you keep access until the end of the period you have paid for.

Courses and brush sets bought in the app

Individual courses and brush sets bought in the app are one-time purchases, not subscriptions. They stay on your account, and you can restore them on another device with Restore purchases in the app.

Prices, payment and refunds

Purchases in the app are sold and processed by Apple, at the price and in the currency the App Store shows for your country. Refunds for these purchases are handled by Apple under its own policies: request one at reportaproblem.apple.com. We cannot issue or reverse a refund on an App Store purchase. Purchases made on twotap.art are covered by the rest of these terms.

Deleting your account

You can delete your account in the app under Settings, Account, Delete my account. Deleting your account does not cancel a subscription bought through Apple, so cancel it in your Apple Account settings first.

Content you post

Members can post artwork, comments and messages in the app. Everything you post must follow our Community Guidelines, which have zero tolerance for abusive or objectionable content. Any post or comment can be reported and its author blocked. We review reports within 24 hours and remove content, and accounts, that break the guidelines.